Richard Casino — Player Terms
This is the binding agreement between you (the player) and Hollycorn N.V., trading as Richard Casino, licensed by the Government of Curaçao under licence 8048/JAZ2019-015. By creating an account, depositing, or playing, you accept these Terms. Effective date: 7 May 2026.
The Plain-Language Summary First
Before the legal version: you must be 18+; we play only in AU$ for Australian punters; the welcome bonus is a five-deposit match with 35× wagering and a A$5 max bet during the wager-down; KYC is required before any withdrawal of A$2,000 or more; payouts are weekly capped at A$10,000 and monthly at A$30,000 for standard accounts; disputes go to support first, the Curaçao GCB second; we reserve the right to close obviously bad-faith accounts and we will return the original deposit balance when we do. The clauses below restate this in the form a regulator can read.
1. Eligibility and Account Opening
1.1 You must be at least 18 years of age. We verify date of birth at registration and again as part of KYC before the first significant withdrawal.
1.2 You confirm you are not a resident of a restricted jurisdiction (see clause 13) and that gambling online from your physical location is not a criminal offence under your local law. The Interactive Gambling Act 2001 (Cth) regulates Australian-licensed operators; we are an offshore-licensed casino and we do not advertise to Australian residents in breach of that Act, but the choice to play is yours and we recommend you understand your local position.
1.3 One account per person, per household, per device fingerprint, per payment instrument. Duplicate accounts are closed; bonuses tied to duplicates are forfeited; the original deposit balance on duplicates is refunded.
1.4 You agree to provide accurate information at registration and to keep it current. Material misrepresentation — false name, false age, third-party funding source — is grounds for closure and confiscation of bonus balances (not deposits).
2. KYC and AML
2.1 We will request government photo ID, proof of address dated within 90 days, and proof of payment ownership. Acceptable: AU drivers' licence, AU passport bio page, Medicare card; bank statement or utility bill for address; payment proof depends on method.
2.2 First withdrawal of A$2,000 or more triggers full KYC. Lower withdrawals can pass without — we may still ask if a fraud signal fires.
2.3 KYC review: target 12–24 hours for clean documents, up to 72 hours during AFL Grand Final week and other peak periods. We will tell you if anything is missing rather than letting the file sit.
3. Deposits
3.1 Minimum deposit: A$10. Maximum per transaction: A$10,000 (some methods are lower; cashier shows the live cap).
3.2 Methods: PayID/Osko (instant), BPAY (24–48h merchant cycle), Neosurf voucher (instant, A$500 voucher cap), credit/debit card (instant, varies by issuer), select cryptocurrencies (BTC, USDT TRC-20, LTC) settled to AU$ at the cashier rate.
3.3 No fees from us. Your card issuer or bank may treat the transaction as a cash advance and apply their own charges; that is a matter between you and them.
3.4 We reserve the right to refuse a deposit where AML or fraud signals warrant it. Refused deposits are reversed within 24 hours.
4. Withdrawals
4.1 Minimum withdrawal: A$50. Standard caps: A$10,000 per week and A$30,000 per month. VIP tiers extend these caps; the cashier shows your live limit.
4.2 Methods (request order shown in cashier): PayID/Osko (typical 5–18 minutes after KYC clears), bank transfer (1–3 business days), Neosurf reload (instant where available), select crypto (within 60 minutes after risk review).
4.3 Pending review: an internal review queue can hold the request for up to 24 hours during which we re-confirm KYC status and screen for collusion. After this clears, the cashier release time applies.
4.4 Reversed withdrawals: a request reversed back to playable balance is treated as a new round of stakes; we do not partially honour reversed funds. After three consecutive reversals, the account is paused for an RG conversation per our Responsible Gambling policy.
4.5 You may not split a single intended payout across multiple methods to avoid limits. Attempts to do so are paused.
5. Bonuses and Promotions
5.1 The welcome package matches the first five deposits. Specific percentages, free-spin counts and game restrictions appear on the Bonus page and prevail over any third-party summary.
5.2 Wagering requirement is 35× of the bonus amount on standard offers. Free spins from welcome packs carry 40× of the spins' winnings. The cashier ledger displays your real-time turnover-remaining figure in AU$.
5.3 Maximum bet during active wagering: A$5 (or A$10 in selected high-volatility studios — flagged in the offer). Stakes above the cap during a wagering period void the bonus and any winnings derived from it. The original deposit is preserved.
5.4 Game weighting: pokies typically 100%, table games 10%, video poker 10%, live dealer 5% — the Bonus page lists the per-category schedule. Some titles are excluded outright.
5.5 Time limit: 14 days from claim to clear, unless the offer states a shorter window. Unfinished wagering at expiry voids the bonus and any winnings derived from it.
5.6 Single active bonus rule: only one bonus may be active at a time. Free-spin reloads queue and apply on next claim.
5.7 Bonus abuse — including bet patterning that targets the cap, low-variance staking exclusively to clear turnover, or coordination across accounts — voids the bonus and any winnings derived from it.
6. Game Rules and RNG
6.1 All RNG-driven games (pokies, RNG table games) use studio-certified random number generators. Outcomes are determined at the moment of stake confirmation; client-side animation is cosmetic.
6.2 Live dealer games are operated by third-party studios (Evolution, Pragmatic Live) under their own rules and house edges. The studio's rule sheet prevails for in-game disputes.
6.3 Disconnections: a disconnected pokie spin's outcome is fixed at server level — your balance reflects the result on next login. A disconnected live dealer hand is resolved under the studio's standard rules.
7. Player Conduct
7.1 No collusion, no syndicate play across accounts, no use of automation or third-party software designed to influence outcomes, no chargeback abuse.
7.2 Live-chat dealers and our support staff are protected from abuse. Foul or threatening language ends the session and may result in a warning or closure.
8. Account Closure
8.1 You can close your account at any time from settings or by emailing support. Cleared balances are paid out via the original funding source; bonus balances unfinished at the moment of closure are forfeited.
8.2 We can close an account for breach of these Terms. Where breach is on the bonus side, we forfeit bonus and bonus winnings; the original deposit and unrelated cash winnings are returned. Where breach is on the AML or fraud side, we may withhold pending the outcome of the relevant investigation.
9. Liability
9.1 We provide the service "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, including lost time or opportunity costs of disputed payouts.
9.2 Our maximum aggregate liability to a player in connection with these Terms is the lesser of (a) the cleared balance plus A$1,000, or (b) the sum the player has deposited in the 12 months preceding the dispute.
10. Privacy
10.1 Personal data handling is set out in our Privacy Policy and aligns with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
11. Disputes
11.1 First step: contact [email protected]. Average resolution within 48 hours.
11.2 Unresolved or escalated disputes can be lodged with the Curaçao Gaming Control Board. Submission contact and process are available on request from the Compliance team.
11.3 Australian players retain any rights under the Australian Consumer Law that cannot be excluded.
12. Governing Law
12.1 These Terms are governed by the laws of Curaçao, except where mandatory provisions of the player's local law apply.
13. Restricted Jurisdictions
13.1 We do not offer service to residents of: United States, United Kingdom, France, Spain, Italy, the Netherlands, Belgium, Israel, and others listed in the cashier at registration. The full list is updated as licensing changes; the live list at registration prevails.
14. Inactivity and Dormancy
14.1 An account with no real-money activity for 12 consecutive months is treated as dormant. We will email the registered address at the 9-month and 11-month marks giving you the chance to log in and reset the clock.
14.2 Dormant accounts incur a A$5 monthly maintenance fee against the balance, capped at the balance itself — the fee will not push you into debt. Logging in resets the dormancy clock and stops the fee on the next billing cycle.
14.3 An account with no activity for 30 consecutive months is closed. Any remaining cleared balance above A$5 is held for return to the player on application; balances at or below A$5 are forfeited per industry-standard handling.
15. Communication and Service Notices
15.1 Critical service notices — material Terms changes, security incidents, account state changes — go to the registered email. Keep that address current; we will not chase you on a phone number alone.
15.2 We send no more than two marketing messages per week and you can opt out from any of them. The opt-out is enforced across email and SMS simultaneously, not channel-by-channel.
16. Severability
16.1 If any clause of these Terms is held unenforceable in a jurisdiction that applies to the player, the remaining clauses stay in effect. The unenforceable clause is read down to the minimum extent necessary, not struck entirely, where the law allows.
17. Changes
14.1 We may update these Terms. Material updates are flagged on login for 14 days; minor edits are date-stamped at the top. Continued use after the 14-day notice period constitutes acceptance.